Return Policy

14-Day Return Policy

At purecapsules, we’re sure that you’ll enjoy your purchase! However, if for some reason you aren’t, we do have a 14-day no hassle return policy. There are some restrictions, so be sure to review all the info below. Please email us at sa***@*************co.uk to make arrangements for any return.

Overview

  • To be eligible for a refund, you MUST return your item within 14 days of receiving it. Refunds are issued within 48-72 hours after receiving the returned item (not necessarily the day it is sent back to us).
  • We accept returns by permission only – just returning something to us does not guarantee that we’ll take it back or issue a refund.
  • There is a 10% restocking fee for all returns. The fee is based on the actual price paid for the item does not inclduing shipping charges.
  • Shipping costs are non-refundable.

Restrictions

  • Capsules, herbs, and vitamins MUST be in the original, unopened packaging. Products in any other condition can not be returned.  This is due to the fact that these are consumable items made to exacting standards for human consumption. Just think of these product the same way you do … if it’s opened, you can’t return it.
  • All other items must be in the original packaging and in perfect unused working condition.

Broken Items
Proof of broken and or damaged shipments must be provided by the customer in form of photo (or returned merchandise in original packaging within 14 days).

Customer Reviews

I've been using DR caps from pure capsules for a few years

I have been using the clear DR capsules from pure capsules for three years now. Like many others leaving reviews, I have a chronic UTI and I'm on hiprex and long term antibiotics. In order to protect my stomach I encapsulate all of these drugs in a 000 capsule which fits hiprex and coamoxiclav. The service that Bob and his team gives is first class. Quick to answer emails and the capsules are sent out very quickly.
Date of experience: 4 August 2023

Excellent Delayed Release Capsules Would highly recommend this Company and…

Would highly recommend this Company and their delayed release capsules if you're on long term medication that affects your stomach. My symptoms are much improved and the staff couldn't be more friendly and helpful when processing orders. A truly professional service. Thank you.
Date of experience: 2 August 2023

This company is amazing

This company is amazing. They have acid resistant capsules, which I can put my medication in, and have literally been a life-saver. They are reasonably priced, available to purchase as a individual customer (instead of just being for businesses), and the capsules always arrive in good time. I have never had any issues with this company and highly recommend them.
Date of experience: 14 July 2023

God Send for cUTI long term medication

These have been a god send. My long term medication for CUTI (hiprex and antibiotics) are very difficult to take as harsh on the tummy causing nausea, burning, reflux etc. If i encapsulate them in the enteric coated capsules they don't release until they hit the small intestine so all them nasty side effected no longer happen. Without these i wouldn't be able to stay on my medication and be extremely unwell so I am very grateful these are available!
Date of experience: 1 August 2023