At purecapsules, we're sure that you'll enjoy your purchase! However, if for
some reason you aren't, we do have a 14-day no hassle return policy.
There are some restrictions, so be sure to review all the info below.
Please email us at sales@purecapsules.co.uk to make arrangements for any return.
Overview
To be eligible for a refund, you MUST return your item within 14
days of receiving it. Refunds are issued within 48-72 hours after
receiving the returned item (not necessarily the day it is sent back to us).
We accept returns by permission only - just returning something to
us does not guarantee that we'll take it back or issue a refund.
There is a 25% restocking fee for all returns. The fee is based on the actual price paid for the item does not inclduing shipping charges.
Shipping costs are non-refundable.
Restrictions
Capsules, herbs, and vitamins MUST be in the original, unopened
packaging. Products in any other condition can not be returned. This is
due to the fact that these are consumable items made to exacting
standards for human consumption. Just think of these product the same
way you do ... if it's opened, you can't return it.
All other items must be in the original packaging and in perfect unused working condition.
Broken Items Proof of broken and or damaged shipments must be provided by the
customer in form of photo (or returned merchandise in original packaging
within 14 days).
